Proof
Case Studies
I publish a case study when a client lets me share the details. Here’s the first one, start to finish.
Thousand Oaks Disc Center, Thousand Oaks, CA
Thousand Oaks Disc Center is my family’s practice. That’s how I had access to the real numbers instead of an estimate. Measured from the clinic’s own inbox, not estimated.
Instant response for new patient inquiries
For its first 30 measured days, new inquiries got an immediate message with a booking link, so patients scheduled in minutes instead of waiting on a manual reply.
Read the case studyMedian form to booked
2 minutes
Consultations booked
21 in the first 30 days
Coverage
Nights, weekends, before the office opened
Research · Conejo Valley, CA
Who answers? Lead response at 86 home-service businesses
I posed as a homeowner and sent one inquiry to 86 owner-operated businesses across nine trades, then recorded the first human contact by email, text, call or voicemail. Nobody is named.
Read the studyNever responded, any channel
40% (34 of 84)
Median time to a human
12.6 hours, among those who replied
Auto-acks followed by a person within two hours
5 of 16
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